Refund Policy
This policy explains how Prime Peptide handles approved refunds. Return eligibility is governed by our Return Policy.
Inspection and approval
Refunds are considered after an eligible returned item has been received and inspected. Items must be unused, unopened and in their original packaging unless the request concerns a damaged, defective or incorrect item.
Damaged, defective or incorrect orders
Contact info@primepeptide.in as soon as possible with your order number and clear photographs of the item and packaging. After review, we may offer a replacement, store credit or refund, depending on the circumstances.
Approved refunds
Approved refunds are issued to the original payment method, normally within 10 business days after inspection and approval. Banks and payment providers may take additional time to show the credit.
If more than 15 business days have passed since approval, contact us at info@primepeptide.in.
Shipping costs
Original shipping charges are non-refundable unless the return results from a damaged, defective or incorrect item sent by us. Return-shipping costs may be deducted from the refund unless the return is due to our error.