Return Policy
This policy explains when an order may be returned and how to request approval before sending an item back.
Return eligibility
To be eligible, an item must be unused, unopened and in its original packaging. Opened, used or improperly stored products cannot be accepted for return. Returns sent without prior approval may not be accepted.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery at info@primepeptide.in. Include your order number, a description of the issue, and clear photographs of the item and outer packaging.
How to request a return
- Email your order number and reason for the request.
- Wait for confirmation and return instructions.
- Pack the approved item securely and follow the provided shipping instructions.
Do not send a return before receiving approval.
Refunds and shipping costs
Eligible returns are inspected after receipt. Approved refunds are handled under our Refund Policy. Return-shipping costs may be the customer's responsibility unless the item was damaged, defective or sent incorrectly by us.