Refund policy
Return and Refund Policy
We strive to ensure that every Prime Peptide order arrives in excellent condition. This policy explains the conditions under which returns and refunds may be requested.
Return Requests
A return request must be submitted within 10 days of delivery.
To request a return, contact us at info@primepeptide.in with your order number and the reason for the return.
Returns must be approved before being sent back. Approved returns must be returned by mail using the return instructions provided by Prime Peptide.
Items returned without prior approval may not be accepted.
Return Eligibility
Unless the product is damaged, defective, incorrect, or otherwise specifically approved by us, returned products must be:
- unused;
- unopened; and
- in their original packaging.
Once your return is received, we will inspect the item and notify you whether the refund has been approved or rejected.
Purity Guarantee
All Prime Peptide products are manufactured to meet a minimum purity standard of 99%. If a product does not meet the stated purity criteria, customers may be eligible for a 100% refund of the order amount. Supporting laboratory documentation may be requested or reviewed where applicable.
Approved Refunds
If your refund is approved, it will be processed to your original payment method.
Approved refunds are typically issued within 10 business days after the returned item has been inspected and approved.
Your bank, payment provider, or financial institution might require additional processing time before the refund appears in your account.
Delayed or Missing Refunds
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at:
Shipping Costs
Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item supplied by Prime Peptide.
The cost of return shipping may be deducted from the refund unless the return is required because of an error on our part.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us promptly after delivery.
We will review the issue and, depending on the circumstances, may provide a replacement, store credit, or refund.
Contact Information
For return or refund questions, contact: